Last updated: 3 May 2020
WHAT INFORMATION DO WE COLLECT?
To order a product, you will need to set up an account. To set up an account, we will need to know your name, email address, billing and shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. You will also be asked to create a special username and password so that you may access your account in the future (and so you don’t have to re-enter all your information again). When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. If a user chooses to submit a product review, we will need to know your name, email, review description and location so that we may store it to display with your review. You can choose not to have your name, email or location posted to your review, although we will still need to collect the information to keep on file with your review for internal records. Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyze trends, administer the site, track user?s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
HOW DO WE USE IT?
We may also use the information we collect to occasionally notify you about new LAVAHEALTH services, important functionality changes to the Web site, special offers we think you’ll find valuable and most importantly we use your financial information, such as account or credit card number, ONLY for billing purposes.
HOW DOES LAVAHEALTH PROTECT CUSTOMER INFORMATION?
To place an order on our site, your browser must except SSL. We use some of the strongest encrypting technology available to safely secure your information. We are not in the business of selling, trading, loaning or renting your personal information to any third parties. LAVAHEALTH is committed to protecting the privacy of your personal information.
HOW DOES LAVAHEALTH PROTECT BRANDS AND MANUFACTURERS?
LAVAHEALTH only sells products to end users and shall not facilitate in any way by selling products to resellers. LAVAHEALTH may from time to time release customer information back to the manufacturer of a product or brand if that manufacturer suspects or has reason to believe that you are reselling their products on a third party channel without their prior written consent.
WHAT ABOUT “COOKIES”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies may contain personally identifying information. Most Web browsers automatically accept cookies. You will need to enable cookies on your web browser in order to complete the checkout process. Cookies on our site also allow us to maintain login information and session state. Cookies can help us track you across our website to show you the most relevant information to help enhance your shopping experience.
DOES LAVAHEALTH DISCLOSE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?
Where permitted, LAVAHEALTH may share information from time to time with the following third parties. We use a third-party shipping company to ship orders (DHL, SingPost, Grab, NinjaVan), and a credit card processing company to bill users for goods and services. These companies may receive personally identifiable information to help us process your order. These companies will not retain, share, store or use personally identifiable information for any secondary purposes. Your data will be stored on file for as long as your account is active. An account will become inactive if you specifically tell us to remove your account. We may share your non-identifiable information such as your zip code with our business partners for demographic purposes. They are not able to personally identify you with this information. We may send your browsing or buying patterns to a third-party vendor to administer emails on our behalf or help serve up product placements on our web site that we think you may find enjoyable and personable to help your shopping experience. We may also send your first name, last name, email address and zip code to qualified advertising partners such as Google to show you targeted ads or deals that we think you will like.
WHAT ABOUT EMAIL?
LAVAHEALTH sends out order confirmation and order tracking emails to you when you place an order. These order related emails are vital to making sure your order is delivered correctly therefore, you do not have the opportunity to opt-out or unsubscribe from these order emails. You may also sign up for one of our newsletter emails during the checkout process when placing an order. You may unsubscribe to these newsletters emails at any time by logging into your account and changing your communication preferences. In addition, you may also unsubscribe to any newsletter email by following the “unsubscribe” link at the bottom of each newsletter.
ACCESS TO PERSONAL INFORMATION
You have the right to request and obtain from LAVAHEALTH the personal information LAVAHEALTH has on file about you and request a correction of any data that is inaccurate. You may also request LAVAHEALTH to inform you of the type of personal information maintained by LAVAHEALTH. Requests for access to and correction of personal data or information about LAVAHEALTH’s policies and procedures regarding personal data should be addressed in writing to LAVAHEALTH’s Customer Service [email protected]